Frequently Asked Questions:
How do I calculate the shipping costs for my order?
How do I go about returning a purchase?
Rechargeable Battery Information and Care - getting the most from your batteries.
Battery Technology Glossary - what does mAh mean and more!
How may we assist you?
Shipping:
Our shipping fees are calculated based upon weight, distance and shipping method. In order to obtain your exact shipping cost please add the desired item/s to your shopping cart then click 'Checkout'; fill out the 'Shipping' screen of the checkout, being sure to select the level of service desired and then click the 'Continue' button. You will now be shown the shipping cost and your order total before you have to enter any payment information. If you want pricing for another method simply use the 'Back' Button on your browser, change the method then click the 'Continue' button again. Most orders ship in 1-2 business days and we will notify you if there will be any delay longer than 4 days. We happily ship to PO Boxes, APO and FPO addresses but you must select USPS First Class, Priority or Express Mail service to these destinations. Please remember to allow 1 busines day for order processing. In-transit times are business days.
Our shipping services are:
Customs and Import Duties for buyers outside of the US:
RETURNS: If an item does not meet with your satisfaction for any reason, you are welcome to return it. You must obtain an RMA. You must notify us of your desire to return your purchase within 7 days and it must be returned within 15 days of issuance of an RMA. Returned items must be the same item in the same condition as originally shipped. Returns should be shipped insured. Refunds are for the final purchase price only, less a 15% restocking fee. Shipping costs, insurance, and handling charges (if any) are non-refundable. Special orders are not returnable. A credit will be issued as soon as we receive and process your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. If the item you have ordered is defective, contact us within the seller warranty period of 30 days and we will replace the defective item for you with an item of equal or greater functionality. Outside of 30 days only manufacturers warranties (if any) apply. We do not pay for return shipping but will pay shipping on the replacement item for domestic orders. International buyers pay shipping both ways. If you return for a refund any items that were originally delivered to you under the terms of a free standard shipping offer then we will deduct from your refund our fee for Ground delivery.
You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. BatteryJunction.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. BatteryJunction.com must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product. Return RMA Request - please be sure to reference your order number or failing that your last name and zip code.
Warranty & Terms:
Order Discrepancies: Please check your package to verify that you have received everything you ordered. We eagerly want to resolve any discrepancies that may have taken place. Please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 7 days of the date of delivery. Any notification of a discrepancy more than 7 days from the date of delivery will not be considered.
Special Offers & Coupons: From time to time we may offer 'special offers' and/or 'coupons.' Typically these cannot be combined and a choice has to be made by the purchaser as to which one they prefer to utilize. Our system will only accept one coupon code per order.
Availability, Pre-Orders and Backorders: We make every effort to keep item availability information current so please be sure to see the 'Availability' field just above the item price on our item listings. Most orders ship in 1-2 business days and we will notify you as soon as possible if there will be any delay longer than 4 days. Pre-Orders and Backorders will be charged at the time the order is placed. We will ship your order as soon as possible and will send a shipment confirmation when the order ships. At our discretion we may ship in-stock items immediately and back-ordered items as they arrive; if this is done at our discretion there will be no additional shipping charges.
Warranty:No guarantee of suitability or fitness for a particular purpose is given. All products sold by BATTERYJUNCTION.COM are NEW, Class A merchandise unless specifically noted to the contrary in the item description. All items delivered by BATTERYJUNCTION.COM are warranted as follows:30 days limited warranty. This warranty does not cover any damages due to accidents, misuse or negligence. This warranty is limited to the value of goods sold and does not cover any associated damages. BATTERYJUNCTION.COM makes no further warranties unless specified in writing between the parties on this document.
TERMS: BATTERYJUNCTION.COM, it's parent company and subsidiaries shall not be held liable for any special, consequential, incidential or other damages to the product, including but not limited to, damages for loss of profits, loss of use or any damages or sums paid by buyer to third parties. By buying from BATTERYJUNCTION.COM, you are accepting the terms listed herein including all conditions and returns policies.
Rechargeable
Battery Information and Care Top of Page
New Batteries A new rechargeable battery comes in a discharged condition and must be charged before use (refer to the manual for specific charging instructions). Upon initial use (or after a prolonged storage period) the battery may require three to four charge/discharge cycles before achieving maximum capacity. It is important to condition (fully discharge and then fully charge) the battery every two to three weeks. Failure to do so can significantly shorten the battery's life. To discharge, simply run the flashlight until it completely discharges. Then recharge the battery as instructed in the user's manual. It is normal for a battery to become warm to the touch during charging and discharging. Battery Handling If the battery will not be in use for a month or longer, it is recommended that it be removed from the charger and stored in a cool, dry, clean place. A charged battery will eventually lose its charge if unused. It may therefore be necessary to recharge the battery after a storage period. Actual battery run-time depends upon the power demands made by the equipment it powers. The total run-time of the battery is also heavily dependent upon the design of the equipment. Here are some basic tips for battery handling:
Battery Technologies Rechargeable batteries in portable lighting devices and two-way radios are principally made using Nickel Cadmium (NiCad), Nickel Metal Hydride (NiMH) or Lithium Ion. (Li-Ion) technologies. Rechargeable flashlight batteries are generally Nickel Cadmium. Each type of rechargeable battery type has unique properties: NiCad and NiMH The main difference between the two is the fact that NiMH batteries (the newer of the two technologies) offer higher energy densities than NiCads. NiMH delivers approximately twice the capacity of its NiCad counterpart. What this translates into is increased run-time from the battery with no additional bulk to weigh down the device. NiMH also offers another major advantage: NiCad batteries tend to suffer from what is called the "memory effect". NiMH batteries are less prone to develop this affliction and thus require less maintenance and care. NiMH batteries are also more environmentally friendly than their NiCad counterparts since they do not contain heavy metals. Li-Ion Li-Ion has quickly become the emerging standard for portable power. Li-Ion batteries produce the same energy as NiMH batteries but weigh approximately 35% less. This is crucial in applications such as portable two-way radios or notebook computers where the battery makes up a significant portion of the device's weight. Another reason Li-Ion batteries have become so popular is that they do not suffer from the memory effect. They are also environmentally friendly because they don't contain toxic materials such as Cadmium or Mercury. Memory Effect NiCad batteries, and to a lesser extent NiMH batteries, are prone to what is referred to as the "memory effect". What this means is that if a battery is repeatedly only partially discharged before recharging, the battery "forgets" that it has the capacity to further discharge all the way down. To illustrate: If you, on a regular basis, fully charge your battery and then use only 50% of its capacity before the next recharge, eventually the battery will become unaware of its extra 50% capacity which has remained unused. The battery will remain functional, but only at 50% of its original capacity. The way to avoid the "memory effect" is to fully cycle (fully charge and then fully discharge) the battery at least once every two to three months. Simply leaving the device in the ON position and letting it run can discharge batteries completely. This will help insure your battery remains healthy. Once discharged, recharge the battery completely according to the manufacturer's instructions. Battery Upgrade NiCad, NiMH and Li-Ion are all fundamentally different from one another and should not be substituted unless the device has been pre-configured from the factory to accept more than one type of rechargeable battery technology. The difference between them stems from the fact that each type requires a different charging pattern to be properly recharged. Therefore, the device's internal charger must be properly configured to handle a given type of rechargeable battery. Refer to the owners manual to find out which rechargeable battery types the particular device supports. Maximizing Battery Performance There are several steps you can take to insure that you get maximum performance from the rechargeable battery: Break In New Batteries New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new battery two to four times to allow it to reach its maximum rated capacity. Prevent the Memory Effect Keep the battery healthy by fully charging and then fully discharging it periodically. Exceptions to the rule are Li-Ion batteries, which do not suffer from the memory effect. Keep the Batteries Clean It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the device. Exercise the Battery Do not leave the battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery has not been used for a long period of time, perform the new battery break in procedure described above. Battery Storage If you don't plan on using the battery for a month or more, we recommend storing it in a clean, dry, cool place away from heat and metal objects. NiCad, NiMH and Li-Ion batteries will self-discharge during storage; remember to break them in before use. Battery Ratings There are two ratings on every battery: volts and amp-hours (AH). The AH rating may also be given as milliamp-hours (mAH), which are one-thousandth of an amp-hour (for example, 1AH is 1000mAH). The voltage of the new battery should always match the voltage of your original. Battery Lifetime The life of a rechargeable battery operating under normal conditions is generally between 500 to 800 charge-discharge cycles. This translates into about three years of battery life for the average user. As the rechargeable battery begins to die, the user will notice a decline in the running time of the battery. When a battery that originally operated the flashlight for a whole shift is only supplying the user with an hour's worth of use, it's time for a new one. Rechargeable vs. Non-Rechargeable NiCad batteries are rechargeable, whereas Lithium and alkaline batteries are not rechargeable. Therefore, Lithium and alkaline batteries must be replaced by equivalent batteries of the same type. Attempting to replace these non-rechargeable batteries with a NiCad will result in a nonfunctional battery because the device lacks the proper charging circuitry to charge the NiCad battery.
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A Glossary of Battery Terms
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Ampere-Hour -- One ampere-hour is equal to a current of one ampere flowing for one hour. A unit-quantity of electricity used as a measure of the amount of electrical charge that may be obtained from a storage battery before it requires recharging.
Ampere-Hour Capacity -- The number of ampere-hours which can be delivered by a storage battery on a single discharge. The ampere-hour capacity of a battery on discharge is determined by a number of factors, of which the following are the most important: final limiting voltage; quantity of electrolyte; discharge rate; density of electrolyte; design of separators; temperature, age, and life history of the battery; and number, design, and dimensions of electrodes.
Anode -- In a primary or secondary cell, the metal electrode that gives up electrons to the load circuit and dissolves into the electrolyte.
Aqueous Batteries -- Batteries with water-based electrolytes.
Available Capacity -- The total battery capacity, usually expressed in ampere-hours or milliampere-hours that are available to perform work. This depends on factors such as the endpoint voltage, quantity and density of electrolyte, temperature, discharge rate, age, and the life history of the battery.
Battery -- A device that transforms chemical energy into electric energy. The term is usually applied to a group of two or more electric cells connected together electrically. In common usage, the term "battery" is also applied to a single cell, such as a household battery.
Battery Types -- There are, in general, two type of batteries: primary batteries, and secondary storage or accumulator batteries. Primary types, although sometimes consisting of the same active materials as secondary types, are constructed so that only one continuous or intermittent discharge can be obtained. Secondary types are constructed so that they may be recharged, following a partial or complete discharge, by the flow of direct current through them in a direction opposite to the current flow on discharge. By recharging after discharge, a higher state of oxidation is created at the positive plate or electrode and a lower state at the negative plate, returning the plates to approximately their original charged condition.
Battery Capacity -- The electric output of a cell or battery on a service test delivered before the cell reaches a specified final electrical condition and may be expressed in ampere-hours, watt-hours, or similar units. The capacity in watt-hours is equal to the capacity in ampere-hours multiplied by the battery voltage.
Battery Charger -- A device capable of supplying electrical energy to a battery.
Battery-Charging Rate -- The current expressed in amperes at which a storage battery is charged.
Battery Voltage, final -- The prescribed lower-limit voltage at which battery discharge is considered complete. The cutoff or final voltage is usually chosen so that the useful capacity of the battery is realized. The cutoff voltage varies with the type of battery, the rate of discharge, the temperature, and the kind of service in which the battery is used. The term "cutoff voltage" is applied more particularly to primary batteries, and "final voltage" to storage batteries. Synonym: Voltage, cutoff.
Ci -- The rated capacity, in ampere-hours, for a specific, constant discharge current (where i is the number of hours the cell can deliver this current). For example, the C5 capacity is the ampere-hours that can be delivered by a cell at constant current in 5 hours. As a cell's capacity is not the same at all rates, C5 is usually less than C20 for the same cell.
Capacity -- The quantity of electricity delivered by a battery under specified conditions, usually expressed in ampere-hours.
Cathode -- In a primary or secondary cell, the electrode that, in effect, oxidizes the anode or absorbs the electrons.
Cell -- An electrochemical device, composed of positive and negative plates, separator, and electrolyte, which is capable of storing electrical energy. When encased in a container and fitted with terminals, it is the basic "building block" of a battery.
Charge -- Applied to a storage battery, the conversion of electric energy into chemical energy within the cell or battery. This restoration of the active materials is accomplished by maintaining a unidirectional current in the cell or battery in the opposite direction to that during discharge; a cell or battery which is said to be charged is understood to be fully charged.
Charge Rate -- The current applied to a secondary cell to restore its capacity. This rate is commonly expressed as a multiple of the rated capacity of the cell. For example, the C/10 charge rate of a 500 Ah cell is expressed as,
C/10 rate = 500 Ah / 10 h = 50 A.
Charge, state of -- Condition of a cell in terms of the capacity
remaining in the cell.
Charging -- The process of supplying electrical energy for conversion to stored chemical energy.
Constant-Current Charge -- A charging process in which the current of a storage battery is maintained at a constant value. For some types of lead-acid batteries this may involve two rates called the starting and finishing rates.
Constant-Voltage Charge -- A charging process in which the voltage of a storage battery at the terminals of the battery is held at a constant value.
Cycle -- One sequence of charge and discharge. Deep cycling requires that all the energy to an end voltage established for each system be drained from the cell or battery on each discharge. In shallow cycling, the energy is partially drained on each discharge; i.e., the energy may be any value up to 50%.
Cycle Life -- For secondary rechargeable cells or batteries, the total number of charge/discharge cycles the cell can sustain before it becomes inoperative. In practice, end of life is usually considered to be reached when the cell or battery delivers approximately 80% of rated ampere-hour capacity.
Depth of Discharge -- The relative amount of energy withdrawn from a battery relative to how much could be withdrawn if the battery were discharged until exhausted.
Discharge -- The conversion of the chemical energy of the battery into electric energy.
Discharge, deep -- Withdrawal of all electrical energy to the end-point voltage before the cell or battery is recharged.
Discharge, high-rate -- Withdrawal of large currents for short intervals of time, usually at a rate that would completely discharge a cell or battery in less than one hour.
Discharge, low-rate -- Withdrawal of small currents for long periods of time, usually longer than one hour.
Drain -- Withdrawal of current from a cell.
Dry Cell -- A primary cell in which the electrolyte is absorbed in a porous medium, or is otherwise restrained from flowing. Common practice limits the term "dry cell" to the Leclanché cell, which is the common commercial type.
Electrochemical Couple -- The system of active materials within a cell that provides electrical energy storage through an electrochemical reaction.
Electrode -- An electrical conductor through which an electric current enters or leaves a conducting medium, whether it be an electrolytic solution, solid, molten mass, gas, or vacuum. For electrolytic solutions, many solids, and molten masses, an electrode is an electrical conductor at the surface of which a change occurs from conduction by electrons to conduction by ions. For gases and vacuum, the electrodes merely serve to conduct electricity to and from the medium.
Electrolyte -- A chemical compound which, when fused or dissolved in certain solvents, usually water, will conduct an electric current. All electrolytes in the fused state or in solution give rise to ions which conduct the electric current.
Electropositivity -- The degree to which an element in a galvanic cell will function as the positive element of the cell. An element with a large electropositivity will oxidize faster than an element with a smaller electropositivity.
End-of-Discharge Voltage -- The voltage of the battery at termination of a discharge.
Energy -- Output capability; expressed as capacity times voltage, or watt-hours.
Energy Density -- Ratio of cell energy to weight or volume (watt-hours per pound, or watt-hours per cubic inch).
Float Charging -- Method of recharging in which a secondary cell is continuously connected to a constant-voltage supply that maintains the cell in fully charged condition.
Galvanic Cell -- A combination of electrodes, separated by electrolyte, that is capable of producing electrical energy by electrochemical action.
Gassing -- The evolution of gas from one or both of the electrodes in a cell. Gassing commonly results from self-discharge or from the electrolysis of water in the electrolyte during charging.
Internal Resistance -- The resistance to the flow of an electric current within the cell or battery.
Memory Effect -- A phenomenon in which a cell, operated in successive cycles to the same, but less than full, depth of discharge, temporarily loses the remainder of its capacity at normal voltage levels (usually applies only to Ni-Cd cells).
Negative Terminal -- The terminal of a battery from which electrons flow in the external circuit when the cell discharges.
Nonaqueous Batteries -- Cells that do not contain water, such as those with molten salts or organic electrolytes.
Ohm's Law -- The formula that describes the amount of current flowing through a circuit. Voltage = Current × Resistance.
Open Circuit -- Condition of a battery which is neither on charge nor on discharge (i.e., disconnected from a circuit).
Open-Circuit Voltage -- The difference in potential between the terminals of a cell when the circuit is open (i.e., a no-load condition).
Oxidation -- A chemical reaction that results in the release of electrons by an electrode's active material.
Parallel Connection -- The arrangement of cells in a battery made by connecting all positive terminals together and all negative terminals together, the voltage of the group being only that of one cell and the current drain through the battery being divided among the several cells. See Series Connection.
Polarity -- Refers to the charges residing at the terminals of a battery.
Positive Terminal -- The terminal of a battery toward which electrons flow through the external circuit when the cell discharges.
Primary Battery -- A battery made up of primary cells. See Primary Cell.
Primary Cell -- A cell designed to produce electric current through an electrochemical reaction that is not efficiently reversible. Hence the cell, when discharged, cannot be efficiently recharged by an electric current. Note: When the available energy drops to zero, the cell is usually discarded. Primary cells may be further classified by the types of electrolyte used.
Rated Capacity -- The number of ampere-hours a cell can deliver under specific conditions (rate of discharge, end voltage, temperature); usually the manufacturer's rating.
Rechargeable -- Capable of being recharged; refers to secondary cells or batteries.
Recombination -- State in which the gasses normally formed within the battery cell during its operation, are recombined to form water.
Reduction -- A chemical process that results in the acceptance of electrons by an electrode's active material.
Seal -- The structural part of a galvanic cell that restricts the escape of solvent or electrolyte from the cell and limits the ingress of air into the cell (the air may dry out the electrolyte or interfere with the chemical reactions).
Secondary Battery -- A battery made up of secondary cells. See Storage Battery; Storage Cell.
Self Discharge -- Discharge that takes place while the battery is in an open-circuit condition.
Separator -- The permeable membrane that allows the passage of ions, but prevents electrical contact between the anode and the cathode.
Series Connection -- The arrangement of cells in a battery configured by connecting the positive terminal of each successive cell to the negative terminal of the next adjacent cell so that their voltages are cumulative. See Parallel Connection.
Shelf Life -- For a dry cell, the period of time (measured from date of manufacture), at a storage temperature of 21°C (69°F), after which the cell retains a specified percentage (usually 90%) of its original energy content.
Short-Circuit Current -- That current delivered when a cell is short-circuited (i.e., the positive and negative terminals are directly connected with a low-resistance conductor).
Starting-Lighting-Ignition (SLI) Battery -- A battery designed to start internal combustion engines and to power the electrical systems in automobiles when the engine is not running. SLI batteries can be used in emergency lighting situations.
Stationary Battery -- A secondary battery designed for use in a fixed location.
Storage Battery -- An assembly of identical cells in which the electrochemical action is reversible so that the battery may be recharged by passing a current through the cells in the opposite direction to that of discharge. While many non-storage batteries have a reversible process, only those that are economically rechargeable are classified as storage batteries. Synonym: Accumulator; Secondary Battery. See Secondary Cell.
Storage Cell -- An electrolytic cell for the generation of electric energy in which the cell after being discharged may be restored to a charged condition by an electric current flowing in a direction opposite the flow of current when the cell discharges. Synonym: Secondary Cell. See Storage Battery.
Taper Charge -- A charge regime delivering moderately high-rate charging current when the battery is at a low state of charge and tapering the current to lower rates as the battery becomes more fully charged.
Terminals -- The parts of a battery to which the external electric circuit is connected.
Thermal Runaway -- A condition whereby a cell on charge or discharge will destroy itself through internal heat generation caused by high overcharge or high rate of discharge or other abusive conditions.
Trickle Charging -- A method of recharging in which a secondary cell is either continuously or intermittently connected to a constant-current supply that maintains the cell in fully charged condition.
Vent -- A normally sealed mechanism that allows for the controlled escape of gases from within a cell.
Voltage, cutoff -- Voltage at the end of useful discharge. (See Voltage, end-point.)
Voltage, end-point -- Cell voltage below which the connected equipment will not operate or below which operation is not recommended.
Voltage, nominal -- Voltage of a fully charged cell when delivering rated current.
Wet Cell -- A cell, the electrolyte of which is in liquid form and free to flow and move.
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