BatteryJunction.com is the official provider for Xfinity 3rd Generation xFi Gateway (and above) batteries to power the emergency backup in conjunction with the Xfinity Voice Battery Casing. This will allow for continued Xfinity Voice service for up to 24 hours in the event of a power outage. Comcast recommends the following batteries which have been performance tested.
Replacement Xfinity Voice Battery Casing batteries ordered from BatteryJunction.com will include installation instructions. The Voice Battery Casing must be purchased separately from Comcast.
For issues pertaining to a battery order, please contact BatteryJunction.com at [email protected]. XFINITY cannot assist you with placing, tracking, or returning a battery order. For additional information regarding Gateway, Voice Casing, or Xfinity Service questions, go to xfinity.com/voicebattery or contact a customer service expert at 1-800-XFINITY.
Please recycle your batteries properly. For your convenience, batteries are accepted at no charge for recycling at various locations. Please check www.call2recycle.org or call 1-800-8-Battery (1-800-8-228-8379) to find a battery recycling location near you.